Customer Service Rep

Agency Support Specialist 

Bennett Insurance Agency is seeking an ambitious individual as customer support staff to assist with day-to-day operations of the business. An award winning agency based in Newark, Ohio specializing in Commercial/Farm, Auto, Home, Life, and more. Hourly range is based on experience plus commission! 

 Job Responsibilities                                                                                                                                                                                                                       

·        Receive phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Review and process client changes, additions, revisions and cancellations within 48 hours.

·        Schedule/confirm appointments for agent

·        Proactively schedule annual professional insurance reviews with existing clients. Expectation is 5 appointments per week.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·        Ability to diffuse difficult and complex customer escalations.  Refer unresolved customer issues to Agent.  

·        Administer/Adhere to Agency practices and procedures 

·        Develop and maintain knowledge of American National products and services and support efforts to increase agent business

 Job Qualifications, Skills & Abilities

 

·        Must be detail oriented and able to organize, prioritize and multi-task

·        Demonstrates professional demeanor

·        Excellent phone communication skills required

·        Understands products, procedures and best practices for promoting policy growth and client retention 

·        Maintain information in the agency’s customer database for future follow up 

·        Manage agency correspondence, including email, fax and mail as required 

·        Previous customer service experience required.

·        Must have solid PC skills, basic math skills, and a strong analytical capability.

·        Working Knowledge of Microsoft Applications (Word, Outlook, Excel, Internet Explorer and PowerPoint) required.  Must be comfortable with web based software applications.